Frequently Asked Questions
Everything you need to know about shopping with Haiyiplants
What is the average shipping time for my order?
We typically process orders within 1-3 business days. Depending on your location, standard shipping takes between 5 to 12 business days to arrive.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Please contact our support team to initiate a return label.
Which payment methods do you accept?
Haiyiplants accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.